How do I set up Frequently Asked Questions for my customers to access via my Facebook page?”

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“How do I set up Frequently Asked Questions for my customers to access via my Facebook page?”

There are a couple of reasons why FAQs are great:

1. IT MAKES IT EASIER FOR YOUR CUSTOMERS.​

By including FAQs on your page you make it fast and easy for your costumes to get the information they are looking for, and therefore reduces barriers to purchase. Say someone was ready to buy a pair of jeans from you, but they had a quick question about the sizing… if they could get an answer instantly rather than waiting a few hours (or days) for you to come online, they are more likely to checkout.

2. IT MAKES IT EASIER FOR YOU.​

Rather than answering the same questions over and over, you can set up FAQs to decrease the amount of time you spend responding to customers about info they can get without having to wait for you.
Your FAQs could include information about your:
- Sizing
- Shipping
- Pre-orders and restocks
- Returns

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